The Poorvu Center is currently recruiting for an Assistant Director, Engagement Technology who will be responsible for supporting Yale’s community engagement platform, CampusGroups - which we locally brand as Yale Connect.
Students, faculty, and staff across the University use Yale Connect to promote activities, find out what’s happening around them, connect with their student organizations, register for events, and much more! The Poorvu Center is looking for a collaborative person who can work closely with members of the Yale community and the Campus Groups support team to solve problems and think creatively about how this online engagement platform can meet a wide variety of goals and needs.
The right candidate will have no problem collaborating with many members of the Yale University community, including IT, professional schools, student groups, student support offices, undergradaute departments, and others to ensure the platform can help create meaningful connections. At the same time, the new Assistant Director will be heavily involved in developing policies and process to keep Yale Connect running in the right direction.
The Assistant Director, Engagement Technology will report to the Sr. Director, Education Technology within the Poorvu Center for Teaching and Learning. All Poorvu Center team members are required to work on campus at least three days per week.
The Yale University Poorvu Center for Teaching and Learning culture is characterized by teamwork and respect. Together we are stronger than any one of us alone, and each individual brings valuable skills and experiences to advance our collective mission. We welcome individuals from all backgrounds and want everyone to feel that they belong in our organization and in our institution. We also recognize that these values require a long-term commitment to implement inclusive practices in our daily work.
Bachelor’s Degree in related field and 2 years of related experience or the equivalent combination of education and experience.
Preferred: Master’s degree or non-degree/certificate program(s) in related field; 3+ years related work experience in higher education and/or supporting and administering a student facing platform, hub or portal; Technical experience or interest in reporting and leveraging data through an applications API; any programming /development/UX or Data Analytics / Data Visualization experience
In this role, the assistant director will: Provide day-to-day support for the CampusGroups platform, including responding to user issues and resolving technical problems; Collaborate with internal teams to develop and implement platform enhancements and customizations; Train end-users on best practices for using the platform to achieve business objectives; Develop and maintain documentation related to the platform, including user guides and training materials; Compile, prioritize, and report feature requests for product direction and implementation; Stay updated on new features and functionality of the platform and make recommendations for adoption; Work with vendor to resolve technical issues and coordinate platform upgrades.
Skills & Abilities
- Experience supporting staff and students on a community engagement / campus experience management system or event management system, and troubleshooting challenges and problems encountered with using such systems.
- Strong technical and support documentation writing skills. Ability to explain technical applications in clear terms. Familiarity with web publishing and content management platforms, including knowledge of basic HTML for formatting and embedding content.
- Comfortable working closely with staff, students and distributed support staff as partners through email, phone, zoom, or in person based on individual need and preference.
- Ability to research, vet, test, support and document related technologies workflows or solutions.