WANTED: A creative and energetic problem-solver, who is excited to be part of the team transforming digital education at Yale University! 

The Poorvu Center for Teaching and Learning is recruiting for an Assistant Director, Learner Services. You will be responsible for the Yale’s non-learner information system, which is built on Salesforce. In this pivotal new role you will improve the experience for learners enrolling in global non-degree programs and courses from Yale and support program leaders in the vision to expand access to the University. The Assistant Director will join the Poorvu Center for Teaching and Learning and will be required to build and maintain relationships across the University to succeed.

Click here to apply now or read more about this amazing opportunity below!

In this role, you will work closely with Professional school colleagues and vendors to ensure the platform meets a wide variety of goals and needs. Collaborate frequently with many members of the Yale University community, including IT, professional schools, Poorvu staff, and others to ensure the platform is fully integrated into the program’s workflows and processes. Grow into a full relationship manager and technical program manager for this system. Create user guides, training materials, and best practices for the University community; run a community of practice and monthly calls with key users. Respond to user issues and resolve technical problems. Develop and implement platform enhancements and customization. Ensure appropriate collaboration and escalation to ITS partners. Maintain documentation about the platform. Compile, prioritize, and report feature requests for product direction and implementation. Manage platform integrations and innovate with new opportunities utilizing the platform functions and data. Create all reporting metrics and presentations for senior leadership.

The successful candidate will bring passion and excitement for supporting a rapidly growing online enrollment and information platform at Yale with a goal-oriented, collaborative, and problem-solving mindset. The business processes managed on this platform, and for which will require collaboration with those around campus and at Poorvu, include recruitment, marketing, communications, applications, admissions, enrollment, learning, completion, and credentials. You will be part of a dynamic community at the Poorvu Center, an organization that embraces a flexible work Poorvu Center staff members are expected be on campus three days per week.

If you are already imagining the different ways you will grow and support Yale’s digital education initiatives then click the link below to apply! 

Click here to apply to become the Poorvu Center’s Assistant Director of Learner Services!